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OUR CUSTOMER REVIEWS
SERVICE
5.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
279 ratings and 208 comments received in the last 90 days.
01 October 2025
We had great service from Harriet!
30 September 2025
I couldn't ask for better. Picking up my new car was a dream, the special touches of a bow and a sheet to unveil it made it feel really special. Every member of staff had lots of time for me, I felt like a really valued customer.
30 September 2025
Matilda was the most helpful , knowledgable and efficient lady . A joy to deal with .
28 September 2025
Tom was extremely helpful in making sure I got the perfect car for my needs and had great communication. Helped me secure the best deal and I got the mini loyalty discount applied. The bow was a lovely touch on the car and I appreciated the show.
26 September 2025
Complete satisfied with Jordan.
25 September 2025
Harriet was great.
24 September 2025
I was updated re my order and the car arrived quickly
24 September 2025
We had a long wait for the car as there was a technical hold but the dealership kept us informed at all times. Great customer service from the start
23 September 2025
I was given a very thorough introduction to my new car
21 September 2025
Excellent personal service at the Dick Lovett Dealership. Tom Gronau was our member of the sales team. He knew every detail that I asked and went out of his way to make the process as smooth as possible. He wasn't at all pushy, which I hate!
20 September 2025
It was very quick and smooth. Everything went really well. Alvin is really throughout the whole process. He arranged everything quickly, kept me updated, double-checked the details with me, and made sure everything was smooth from start to finish.
18 September 2025
Dick Lovett Bristol provide an outstanding level of service. We would like to thank Ollie Jones for his help and assistance. He was professional and answered all our questions with knowledge and patience.
16 September 2025
From my initial enquiry, followed by a test drive, Harriet Jones explored various options to purchase a Mini, either new or used, calculating the cost of change with the trade in of my existing car. A stock car was available within 2 weeks.
16 September 2025
Alvin was great. Very helpful and efficient. All done very quickly and easily.
14 September 2025
Excellent customer service, knowledgeable and very professional sales team - the whole process ran very smoothly
13 September 2025
Great comms
11 September 2025
Sale Assistant was purfunctory
11 September 2025
Harriet Jones worked very hard to overcome an issue with your computer system
09 September 2025
Lee at Bristol MINI was great. He was able to arrange for me to pick up the car sooner than orginally planned and made sure I got the best financial deal. He was very helpful and professional
05 September 2025
Jack was amazing answer all questions and was nothing but helpful throughout. Ensured I felt I was getting best deal for me. Especially when collecting car help to ensure it was convenient for me
19 August 2025
Very friend and helpful staff
19 August 2025
The whole process throughout was conducted professionally logically and it seemed effortless on our part thanks to Ollie and the team at Dick Lovett
18 August 2025
A few issues regarding delivery which were the result of problems with the Mini system not the dealer
17 August 2025
Very good service throughout the process.
15 August 2025
Tom at Dick Lovett was very friendly and professional and explained things perfectly.
12 August 2025
I was kept informed throughout the process. Jordan went above and beyond and some of the little things he did such as sneak peek photographs and videos showing me the car were enough to keep me excited and looking forward to picking up my car.
06 August 2025
Very efficient service
05 August 2025
Great team who seem to genuinely care about their customers.
04 August 2025
Excellent service from sales executive Tom Gronau throughout - from the initial contact by telephone to the delivery of my new car to my home address. Tom was professional, courteous and very patient! (I had never driven an automatic car before!).
04 August 2025
very satisfied
03 August 2025
I took full ada my age of the tea and coffee on offer.
31 July 2025
Really helpful team and worked together during planned leave when needed. Great knowledge and easy to discuss all options.
31 July 2025
Matilda spoke in words i could understand and even got all my setting ready before I drove away
31 July 2025
Kept us updated with regular communication
29 July 2025
Harriet, Matilda and Steve from Dick Lovett, Cribbs were very responsive and helpful. Harriet was very knowledgeable about the Aceman and gave a detailed handover.
29 July 2025
All Staff were friendly and respectful , pirchase was an easy process.
29 July 2025
Every thing went great and car was ahead of schedule.
29 July 2025
Jack was amazing, great communication, very professional, he is a great asset to your company
27 July 2025
We purchased the top vehicle in the MINI range, it was not initially the spec we wanted, or the year plate, or price. However, WE ABSOLUTELY LOVE THIS CAR! Thanks to the staff for working with us to provide a deal above and beyond our expectations.
22 July 2025
Ollie Jones, our salesman was superb. He was very helpful, knowledgeable & extremely polite. A extremely professional service.
20 July 2025
Brilliant service
20 July 2025
Staff pleasant and helpful at all visits
16 July 2025
As above there were issues with collection but were resolved to our satisfaction
14 July 2025
The new car was tailored to my personal needs and budget. It was delivered within the timescales. The features of the car were fully explained to me before I left the showroom.
05 October 2025
I requested a call back from the person overseeing the work to my car and I didn't receive a call back. I wanted to ask about the work recommended, because if this I had to return again the next day to have the work completed. Frustrating.
04 October 2025
No issues.
04 October 2025
Had to wait for car to be ready after being washed - had settled bill c20 minutes earlier
03 October 2025
Everything sorted in the day
02 October 2025
Supportive through the whole process
02 October 2025
All smooth and with agreed beforehand price for service
01 October 2025
Efficient, friendly, competent
01 October 2025
really helpful service from Harry, who went out of his way to resolve my query and keep me informed about repairs.
01 October 2025
.
01 October 2025
Attentive answered queries and sorted car no without issue. All staff helpful from appointment booking to being at the dealership.
30 September 2025
Staff are very informative and efficient and Adam who dealt with us is always most helpful
29 September 2025
As above
28 September 2025
Easy, clear and well explained service. Very professional
28 September 2025
This is the first car that I have continued to bring to the dealership that I purchased the car from I know by continuing to use them will keep the value of it when I come to part exchange in a few years
27 September 2025
Everyone was helpful and polite
27 September 2025
Lovely staff
27 September 2025
Can't fault the service provided
26 September 2025
Resolved the issue with my car quickly
26 September 2025
Recall episode, handled efficiently
24 September 2025
Good communication and deliver what they promise
23 September 2025
Friendly, professional service. Always helpful and attentive.
23 September 2025
promised to wash and hoover the car. I gave them an extra morning before collecting it but it had not been done. I did not then have time to go back and complain/ask for it to be done then.
22 September 2025
Car was booked in everything went as planned
21 September 2025
Communication great. Timekeeping excellent.
21 September 2025
Very helpful through the process and keeping me up to date.
20 September 2025
The attention was first class
20 September 2025
Polite,considerate, efficient service
19 September 2025
The garage carrried out the MOT and service in a timely manner. I was more than satisfied
19 September 2025
Excellent service, very helpful, and kept me informed all the way. Clear explanation given on the work done and needed. No pushy sales tactics employed, just the facts. Comfortable environment whilst waiting too.
19 September 2025
Because there were mno issues and was dealt with courteously
18 September 2025
Dick Lovett MINI in Bristol have always been fantastic. While all 3 of my MINI's have been purchased from DL Swindon (random rather than a choice, honest!), Bristol have always serviced my cars and been fantastic, quick and friendly.
18 September 2025
Great service and excellent staff
18 September 2025
As explained above
18 September 2025
Good MOT feedback with follow up minor issue rectified under warranty.
16 September 2025
Harry was very efficient and helpful and I was kept us to date with progress
16 September 2025
As above
16 September 2025
Good, friendly and professional service, thank you
15 September 2025
Easy to book in service, good service report, easy place to get to to drop off car, they washed it for me, thank you
15 September 2025
Nowadays good customer service seems to be a thing of the past. Its a pleasure to find such at Dick Lovett
15 September 2025
Nothing could have been better
13 September 2025
Efficient, helpful, friendly, professional, free coffee.
13 September 2025
Harry was very helpful and oerganised everything for me
13 September 2025
Everything was handled well
12 September 2025
Service here is always very good
10 September 2025
Very poor customer service
09 September 2025
Easy to book, friendly and knowledgeable staff.
09 September 2025
Good service and work promptly done.
09 September 2025
Good
08 September 2025
V responsive and good service
07 September 2025
Very professional
07 September 2025
Prompt, efficient and friendly service. Went the extra mile.
06 September 2025
Yes, I'm very pleased that the fault was found and that it was corrected quickly.
05 September 2025
AGAIN .. Didn't do what they said they were going to do!? Only interested in charging for larger works which weren't needed.
04 September 2025
Great Service and Friendly team.
02 September 2025
A.above
02 September 2025
Good, but can be pricey
31 August 2025
Lauren was brilliant, very friendly and when my MOT was finished she sat down and went through any advisories that had come up.
31 August 2025
A friendly welcoming team
31 August 2025
Great adviser kept updated
29 August 2025
Completed everything you said you would
29 August 2025
Staff are always helpful and friendly. Harry dealt with us this time. We did have an issue (not with Harry), but it was resolved.
28 August 2025
They fitted us in quickly when the warning lights appeared and kept us up to date with the work.
26 August 2025
Went smoothly, kept informed well
26 August 2025
Couldn't fault
26 August 2025
I had a loan car, so was happy to leave my car for the day and have the work done on it.
26 August 2025
They said that they would do a complete valet, but they didn't. They came to collect my car the following day, they had the car most of the following day and when it was returned it wasn't to my satisfaction ( not impressed)
25 August 2025
Very capable young man dealing with my requirements
25 August 2025
Efficient
25 August 2025
Kept up to date throughout the service process, lovely refreshments available.
25 August 2025
I had a comfortable place to sit and wait, the Mini was returned sparkling clean
24 August 2025
Excellent
24 August 2025
Could not have done more to help.
23 August 2025
Everything openly discussed
23 August 2025
Same as above
20 August 2025
Went above and beyond
19 August 2025
Good communication and friendly staff.
18 August 2025
Faultless
18 August 2025
Great customer sergvice both in servicing & sales
18 August 2025
The team at DL were great. Harry was particularly helpful.
17 August 2025
always go above and beyond
16 August 2025
As above
16 August 2025
The brake fluid service and summer health check were carried out successfully and everything was clearly explained. It would have been perfect if the car wash had been more thorough, as I noticed the interior had not been cleaned.
15 August 2025
Friendly and good updates
14 August 2025
good communication
12 August 2025
Everything went smoothly. Great communication
12 August 2025
Kept informed of extras that had to be done
12 August 2025
VERY efficient service, I was kept well informed. All my questions were answered by Adam Rosser throughout the process.
12 August 2025
Excellent help in choosing my new model and good after purchase care.
12 August 2025
Harry and the team stayed in contact and kept me up to date
11 August 2025
I had a problem with my tyres which was satisfactorily resolved.
11 August 2025
Delivered on time with all aspects covered
11 August 2025
Harry was really helpful and accommodating
10 August 2025
All went well.
09 August 2025
Excellent service
09 August 2025
Excellent as always!
08 August 2025
Helpful
08 August 2025
Problem fixed, helpful staff
07 August 2025
Excellent, friendly service
07 August 2025
The problem with my Mini has not yet been resolved
07 August 2025
Completed on time and car washed too
07 August 2025
Full marks
06 August 2025
Mini in fine fettle after its MOT
05 August 2025
Excellent service
04 August 2025
Staff were very helpful.
04 August 2025
Mot was easy to arrange, completed on time and everything was explained clearly
03 August 2025
Work required with timely completion
03 August 2025
Car completed on time and clean!
03 August 2025
Courtesy car had tyre warning light which delayed me leaving for work. When I hit the motorway the warning light came on again. I had to detour to inflate the tyres.
02 August 2025
Again, the rattle in the exhaust system was not rectified and the Jetter with the gearbox was not solved
02 August 2025
Good service staff
02 August 2025
No problems encountered
01 August 2025
I like the videos and communication
01 August 2025
Because despite the key issue - MOT was completed and the car was cleaned well and everybody at mini were great
30 July 2025
Polite, efficient and on time.
29 July 2025
it ent well but a bit longer than expected
28 July 2025
Very polite and professional staff
28 July 2025
Works carried out as described
28 July 2025
Car was taken from me on time and was ready loosely when promised. it was returned valeted (I was expecting a basic service wash sop was happy with the short delay on it being returned to me. All seems as it should be after a service which is good.
27 July 2025
We were taken to the mall and collected afterwards. Beverages and biscuits good quality. Friendly staff. Car washed. Very good
27 July 2025
Service experience was good but there appears to have been a breakdown of communication between service and sales regarding the timing of warranty repairs. This was despite me talking to service about this.
27 July 2025
The entire event took much longer than I had hoped, albeit understand that extra work had to be completed. The gentleman who looked after the process for me was most helpful and kept me informed regularly.
27 July 2025
As the last answer
26 July 2025
Efficient service
26 July 2025
Brilliant service
25 July 2025
Ollie was really professional
25 July 2025
Great service throughout the buying process
24 July 2025
Harry Foxall- Giess has been excellent throughout - he's flawless with his work. Your technician however was poor in their workmanship and let Harry down.
23 July 2025
Everything went to time as arranged & I was looked after very well by all staff. The shuttle service to the Mall was excellent, especially the driver who was very friendly & helpful.
23 July 2025
The service from all concerned was absolutely excellent. The level of communication was superb. That was regardless of whether telling me good or bad news about problems fixing the fault, including delays.
23 July 2025
The service manager, and reception staff, were very polite, professional and helpful
23 July 2025
From booking in over the phone to Harry on the desk 1st class service
23 July 2025
Always very happy with service and staff here
22 July 2025
The app you use when updating customers of progress, on opening, looked like work was needed on my bumper, when I called your colleague they update me that it's the company you use to finance work. It was confusing and resulted in a call to you.
21 July 2025
Went the extra mile
21 July 2025
Completely satisfied
21 July 2025
Complete process carried out exceptionally well
21 July 2025
As above.
21 July 2025
Good communication. Job completed satisfactorily. Thorough explanation given as to why the work had to be carried out.
20 July 2025
Good service
20 July 2025
Great customer experience
19 July 2025
Great service,helpful staff.
19 July 2025
Very good experience same as before question!
19 July 2025
Dropped the car off easily, no waiting around and no pushing of work that I don't want doing with the car.
17 July 2025
Great service as usual. Little touches like the video sent the day before to guide me through the construction work being done at the dealership and make sure I didn't take a wrong turn on the way in show great attention to detail.
17 July 2025
Excellent service from the team very helpful and looked after us very well
16 July 2025
All done no fuss, great experience.
16 July 2025
Friendly personalised service and good updates throughout the day.
15 July 2025
Happy with work carried out on my mini. Staff all very friendly and helpful. Disappointed that my mini after a week with you was given back to me dirty and not washed. Would have expected this as standard from mini.
15 July 2025
DL Bristol are ALWAYS good service. I happily travel 50 miles to them as my more local MINI dealer is shit. DL are my dealer of choice.
14 July 2025
Service was good. Excellent communication before, during and after the visit.
14 July 2025
100% satisfied with the service
14 July 2025
everyone is helpful
14 July 2025
additional works were not completed as requested and I've had to book in a follow up appointment
14 July 2025
Did everything that I needed
14 July 2025
The service was carried out efficiently, I had a video of all the points tested on my Mini, the staff were all charming and the customers' waiting area was well equipped with refreshments.
13 July 2025
Excellent customer care & communication
13 July 2025
Friendly and helpful staff, nice waiting area with refreshments and mini bus service to the mall
13 July 2025
As above.
13 July 2025
Needed to chase up time for completion of service and mot and collection time of the vehicle.
12 July 2025
Great personal service
11 July 2025
The work is professional
11 July 2025
Efficient and friendly staff ~ very helpful my contact (a gentleman) at the service centre was extremely capable and conscientious. Really impressed
11 July 2025
As above and the issues I had were resolved.
05 October 2025
Excellent customer service from Lee Cardwell at Dick Lovell Mini Bristol. Lee takes his time to explain everything and makes the whole process simple and stress free