- Home
- About Dick Lovett Bristol
- Dick Lovett Bristol Customer Reviews
OUR CUSTOMER REVIEWS.
SERVICE
5.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
263 ratings and 207 comments received in the last 90 days.
25 February 2026
Really smooth process and friendly staff
18 February 2026
Jordon chapel was the sales man who dealt with me. He was very helpful and couldn't do enough for us. He made us feel at ease. Tom who did our handover was also excellent, very helpful.
17 February 2026
Matilda and the team were fantastic. We spent a lot of time discussing options and Matilda was very easy to talk to and extremely knowledgeable. We don't have much knowledge about EVs but luckily Matilda did.
17 February 2026
Tom was fantastic and made me feel assured throughout the whole process. Thank you.
17 February 2026
This is our third mini we've bought through Matilda and she's been nothing short of perfection throughout this purchase.
15 February 2026
Matilda was professional at all times, and made the buying experience easy for me.
14 February 2026
An excellent experience with Tom G at Bristol MINI-transparent, plenty of time to discuss/test drive the car and great communication. Importantly I did not feel at all rushed into a decision. Thank you!
14 February 2026
Lee Cardwell was very helpful, afforded us time which is important when buying a new car and brand. We will have no hesitation to contact him with anything relating to the Mini in the future and would recommend him to friends and family.
13 February 2026
Very smooth experience from starti to finish
13 February 2026
Jordan was amazing and patient.
12 February 2026
Lee has always been very friendly, helpful, and quick to provide answers to any queries
10 February 2026
Matilda at Mini was amazing
01 February 2026
Very pleased with the experience I had from ordering my new mini to the collection. Tom Gronua helped me with finding the right mini for my purposes and was very professional thoughout the whole process.
27 January 2026
It all went smoothly and efficiently and the staff at Dick Lovett are delightful to deal with.
25 January 2026
The sales executive Tom was simply fantastic
22 January 2026
Straight forward and easy
21 January 2026
Our MINI Countryman purchase was our third from Dick Lovett and our experience with Matilda is always a consistently positive experience. Matilda kept us informed throughout the purchase and clearly communicated any changes.
20 January 2026
Excellent customer service
19 January 2026
Friendly, professional, quick service from start to finish.
17 January 2026
Relaxed and informative meeting with Lee initially then a seamless enjoyable handover
11 January 2026
i felt comfortable as soon as i walked into the showroom, Jordan was so helpful and made sure the car i brought was exactly what i wanted and needed. Jordan was always available from start to finish
07 January 2026
Tom Gronau, was really helpful and made the process very straight forward.
06 January 2026
Great handover. Matilda was very helpful.
04 January 2026
This mark is only a reflection of Tom's and James' efforts. Mini FS made this extremely stressful and, following the last line of communication, presented themselves as a pretty shoddy and unprofessional business
01 January 2026
good comms throughout
01 January 2026
Listened to what I wanted and weren't pushy. Kept me informed and up to date with details of my purchase and delivery.
31 December 2025
The final part of MINI Finance process took a long time, but other than that it was ok.
29 December 2025
Extremely satisfied excellent service from start to finish
24 December 2025
Very. I was kept up to date with the progress of its build and when it was going to arrive.
24 December 2025
Lee was brilliant from initial meeting, he was friendly, professional, very knowledgeable and kept me updated throughout the process, nothing was too much trouble for him, even when I changed my mind on colour. Handover was great.
23 December 2025
Fantastic service, brilliant team and a beautifully presented new car!
23 December 2025
Friendly and knowledgeable staff.
20 December 2025
Lee Cardwell has been outstanding throughout my purchase - I have long working hours and Lee was able to communicate over email and be responsive even when I was emailing him at odd hours!
17 December 2025
Jack was very informative and answered all of our questions and needs. When we collected our mini, jack wasn't able to hand it over to us. But, we were looked after by Olly who was very informative, polite and friendly
16 December 2025
Matilda was a very helpful and patient salesperson, and the level of service was excellent. I a bit old, and though I try, I do struggle with modern computer systems.
16 December 2025
Great customer service
15 December 2025
Excellent
12 December 2025
Everything went exactly as Lee promised it was a very enjoyable experience
12 December 2025
Very informative
09 December 2025
Car was delivered earlier
09 December 2025
Very helpful, friendly and not pushy staff. Jack Timperley was amazing.
08 December 2025
I find looking for a new car and going through the process quite daunting and sometimes that the information overload can be quite challenging. However, the whole process this time was a very pleasant experience. From beginning to end it was great!
07 December 2025
Very friendly, but professional, service from everyone in the dealership from walking in to leaving with my fabulous new JCW MINI. Our salesman, Ollie Jones, was so helpful, even offering ongoing 'MINI School' sessions.
07 December 2025
Tom Gronau went above and beyond to secure my business
01 March 2026
Excellent service always
01 March 2026
Very courteous, efficient and helpful member of service staff ( and helpful receptionist too)
01 March 2026
Excellent customer service staff really helpful and friendly
01 March 2026
Very helpful
28 February 2026
Adam has excellent customer service and is always a pleasure to talk with.
28 February 2026
No Reason
26 February 2026
All good but did take longer with administration than I felt necessary.
26 February 2026
I had booked in fir a replacement boot lock, this was discussed when booking it in. But have had to wait and book in again
26 February 2026
Greeted by staff on arrival . Kept informed through the process by Lucy.
25 February 2026
Happy with service
25 February 2026
Adam Rosser was very professional and a pleasure to deal with. He was very informative, friendly & helpful. So was your Technician Josh
25 February 2026
Great communication and problem fixed in a timely manner.
25 February 2026
The service itself great. But on collection sadly reception seemed not to have advised or reminded the service team I was waiting to collect and I was left sitting , no other customers waiting, and left waiting for 40 minutes every customer gone.
25 February 2026
Such a great team at Mini Service. Always happy to help and everything done on time.
24 February 2026
My Mini Cooper S was in for a repair to one of the air vents recently and it was dealt with easily & with no problems. Harry from the Service Dept was super helpful and explained everything in detail that was going on & needed to happen with my car.
24 February 2026
Efficient service & pleasant staff.
24 February 2026
Friendly helpful staff and an efficient service.
23 February 2026
A return phone call didnt happen. Also waited too long to collect car
23 February 2026
Friendly staff, however work that was not authorised/required was completed on my car (AC refill) instead of work that I was informed over the phone I would be having. My car was also not cleaned when it was stated it would be.
21 February 2026
Lucy was very helpful. She was efficient and welcoming and kept me informed of any developments with my car.
21 February 2026
Excellent service provided. Quick, professional and always feel like a valued customer.
21 February 2026
They dealt with me in a very professional manner and help find car hire with my insurance company. They even repaired my vehicle within two days as a bonus the car was cleaned
21 February 2026
Great service
21 February 2026
Very pleasant on time service
20 February 2026
Staff efficient, friendly and knowledgable.
19 February 2026
Friendly, informative staff
19 February 2026
Very helpful and professional.
18 February 2026
Good service
18 February 2026
Good communication Good service
18 February 2026
Very friendly, knowledgeable and efficient - making a faultless experience
18 February 2026
Friendly and efficient reception. Job completed effectively and on time. Courtesy lift to local shopping centre while waiting.
17 February 2026
Matilda was extremely helpful and answered all our questions thoroughly. She was really friendly and approachable while also being professional and extremely knowledgeable. She helped us pick the right car as well as the right finance package.
16 February 2026
Very satisfied with the service & attention to detail I received
16 February 2026
Very efficient service from Adam.
16 February 2026
As above very satisfied with the service
15 February 2026
Great customer service and communication throughout
15 February 2026
Great customer service from book in to completion, impressed with video sent from technician which was a surprise and really appreciated how Pam's car came back clean feeling like a brand new car Thanks very much
15 February 2026
The staff were very welcoming, explained to me what work was being carried out and kept me informed throughout. Complimentary drinks and biscuits too.
15 February 2026
excellent service and very helpful running through the MOT report.
15 February 2026
All good
14 February 2026
My car was in for a recall when the engineers found an unrelated significant issue. I was worried because I live a long from the centre but Harry managed to get me a courtesy car. All throughout, Harry was helpful, professional and friendly
14 February 2026
Did not answer the phone. Gave up and rang the AA
14 February 2026
Efficient service thank you. Nice comfortable waiting area.
11 February 2026
The service department can never deliver/ complete a job on time. Always a delay at the wash bay .
11 February 2026
Excellent service very friendly and courteous. Lucy who served us was very informative kept us updated with how things were going with the car.
11 February 2026
Excellent communication thotoughout servicr
10 February 2026
Efficiency of service, clear communication and staff customer service was commendable
10 February 2026
Great service
09 February 2026
Friendly and communicative team
09 February 2026
Efficient service
09 February 2026
Harry was really helpful and explained everything
09 February 2026
Amazing service from Angelo. Good communication and very professional.
08 February 2026
Lauren was so helpful. I was away from home and she sorted everything for me
07 February 2026
Great service
07 February 2026
I could see online that the MOT has been done on the car but unable waiting for 2 hours after to speak to someone. The price I was quoted for 2 coil springs was over £900.. I managed to get an alternative quote form£470. Huge difference
07 February 2026
Very helpful staff
07 February 2026
V friendly staff V well organised
05 February 2026
The job was finished promptly and done to a high standard. The car wash and valet was a lovely extra. The staff I dealt with were very helpful and great to deal with. Thanks
05 February 2026
Repair done to our satisfaction. Staff attentive, polite & knowledgable. Little extras done out of courtesy. Liam car ready & waiting. Clear usage instruction given
04 February 2026
Harry is a friendly and knowledgeable staff with high quality of service.
04 February 2026
5 star experience. I was late because of motorway incident but they still worked on my car. All was explained, courteous staff.
03 February 2026
Very friendly and efficient
03 February 2026
Service was fast and efficient no problems staff very friendly professional
03 February 2026
Everything was great about the service I received
02 February 2026
Staff are very polite and helpful
02 February 2026
Excellent service from booking the appointment to dropping off and collecting
02 February 2026
Friendly knowledgeable staff. Parts required were available in stock and fitted the same day.
02 February 2026
I was kept informed and was able to make decisions. My car was collected and returned as arranged. It was also cleaned.
02 February 2026
All the staff were very attentive and the experience is above and beyond
02 February 2026
Lucy was great at keeping me updated with what was going on with my car. Also when booking my car in for some more work Lucy didn't hesitate to offer to book a loan for when the work will be done
02 February 2026
Top service
02 February 2026
Honest information given and polite. Wait time good too!
01 February 2026
Service completed on time and good level of feedback
31 January 2026
The staff were helpful friendly and efficient and our lift to the Mall was well dealt with
29 January 2026
Great customer service and quick response to queries.
29 January 2026
The problem was found and dealt with
28 January 2026
Good communication
28 January 2026
Very prompt and took our limited availability for time seriously
28 January 2026
Everyone polite and helpful. A video and written breakdown of the service was emailed to me. I spoke to Adam who explained the red, amber and green coding. Car was valeted. Shuttle bus to the Mall much appreciated.
27 January 2026
Good professional service - but some errors made on what my car needed as a service etc which was confusing.
26 January 2026
Wait long but kept updated and compensated for the delay which was much appreciated. Thank you Harry for your support with this, much appreciated.
26 January 2026
It's a very convenient service, everyone is very helpful and makes the whole process very easy.
26 January 2026
all work was undertaken on time, everything was explained and future potential issues identified.
26 January 2026
The whole team are professional and welcoming. From the moment you walk through the door
25 January 2026
my car in for a MOT and oil change .... all went well, needed a new tyre which wasn't available till following day .... a nuisance but unavoidable ... i was kept informed ... confortable in coffee lounge while work was being done .... Thank you.
25 January 2026
Waiting area is cosy and staff are friendly which help me to feel okay for wait long time for the car service.
25 January 2026
Polite, efficient and know what they are doing.
25 January 2026
Perfect service from all members of staff.
24 January 2026
Excellent service from start to finish. Lucy kept me up to date
24 January 2026
Difficulty and confusion over loan car.
22 January 2026
I felt the price amount and the issues that my car apparently had was a concern seeing as my car had had recent checks with the dealer and none were mentioned until now when multiple issues other than the one I came in for appeared.
21 January 2026
I had a puncture and Lucy managed to fit me in for a new tyre the following day. I had taken out tyre and alloy insurance and Lucy was most helpful
21 January 2026
Great customer service
20 January 2026
Very helpful all the way through. Arranged a repair within 4 days including a loan car for duration.
20 January 2026
All ran smoothly from dropping off car to collection
20 January 2026
Excellent phone response. Cheerful welcome. Coffee and biscuits Job completed in time given. Useful updates
20 January 2026
Always excellent customer service
20 January 2026
I have no compalints
19 January 2026
A very good service in a timely manner.
19 January 2026
Harry was fantastic throughout!
19 January 2026
Very helpful team in reception and the customer reception area exudes an air of efficiency and professionalism.
18 January 2026
Loan car had triangle warning relating to trye pressure. I went back in office. Told to reset, but as pressure had not been corrected in the first place it did not work. My husband corrected it when we got home.
18 January 2026
A friendly professional service at all times. Excellent communication from all staff ( including the lovely shuttle bus driver ) I feel well looked after.
17 January 2026
All went to plan for my MOT and service. Adam booked it in and explained costs and work to be done giving an approximate finish time. I've dealt with Adam a few times now and find him v.helpful and friendly. Car returned washed spot on time.
15 January 2026
No fuss, job done professionally and within reasonable time period.
14 January 2026
Good and clear service
14 January 2026
Definitely 5 star. Really good comprehensive service. Excellent communication both before and after the actual service. All the staff seemed committed and enthusiastic. Harry was excellent. The loan car made travelling from & to location feasible.
13 January 2026
Everybody was so friendly and knowledgeable especially Adam nothing was too much trouble .
12 January 2026
Polite staff. Clear information about cost and service of the car
12 January 2026
Staff were very pleasant and helpful
12 January 2026
Very high standard. Work assigned was completed satisfactory and our permission obtained before being completed. Service Dept very high standard
12 January 2026
Kept well up to date with all progress and Lucy was a pleasure to deal with.
11 January 2026
My car was fixed within the timescale stated and Lucy looked after me, making sure that my tyre, which had a bulge, was fixed, too. She kept me up to date on progress and it's a great environment. Not my local Mini garage, I travel!!
11 January 2026
Efficient at organising a booking. Kept informed of progress throughout the service.
11 January 2026
Communication was amazing and all staff I spoke to were very friendly
11 January 2026
Lucy keep me informed during the day and double checked on one issue for me.
10 January 2026
Great service from start to finish
10 January 2026
Your service team is very efficient. Harry from the sales team is very professional, efficient and attentive. Harry explained clearly with us regarding the report and areas that need further actions.
10 January 2026
Always Receive Brilliant Attention & Service. Staff Most Helpful.
08 January 2026
Great Service We used the shuttle bus to the mall - this was excellent. Overall a great experience
08 January 2026
Great communication with the Mini staff; very friendly yet professional. She paid attention to all the details I had to share regarding my car's status. Thank you very much.
07 January 2026
Customer service was fantastic
06 January 2026
Work carried out within time frame with up dates given on work process.Comfortable facilities while work being carried out.Full Information of car condition and work done and future work requirements given following work done.
05 January 2026
It was a short notice job that needed to be completed before Christmas day. Dealt face to face with your staff on 23rd and and it was booked in and by lunchtime on the 24th. A life saver.
03 January 2026
I refer to the first answer. Lucy went through everything and explained the process well and offering me a lift to the shopping centre whilst my car was in was great
03 January 2026
Good communication- work explained
03 January 2026
All work completed, professional customer service, good place to wait whilst car was being seen too. Good coffee!
01 January 2026
A good experience but extremely high prices on quoted work.
30 December 2025
Priced differently over the phone to online (more expensive on phone) leads to a lack of trust and confidence in the dealer - only use them now because their location is convenient.
27 December 2025
Fantastic team
26 December 2025
Prompt communication
25 December 2025
They were very helpful with sorting the issue with the car
23 December 2025
Communication maintained throughout Service & MOT & work completed to my utmost satisfaction
22 December 2025
Seamless from beginning to end
21 December 2025
Prompt service , Mini washed, & Very good experience with Lucy
21 December 2025
A lovely bunch of people
19 December 2025
I was going to give them a 5 stars but had to knock it down to 4 since i had to return to the dealership a few days later to have the service light reset after they forgot to clear it. Minor inconvencience but inconvenience nonetheless.
17 December 2025
Efficient and Friendly service.
17 December 2025
This time not so pleased
17 December 2025
whoever I talk to seemed to know what was going on with my car, great communication
17 December 2025
Very prompt service
17 December 2025
Very satisfied as efficient and communicated well
17 December 2025
From booking to the on the day experience everything went smoothly and was well informed through my waiting service.
17 December 2025
Very good service
16 December 2025
Pleasant waiting area, was kept well informed
16 December 2025
Friendly, helpful, on time, mall shuttles
16 December 2025
I enjoy the ease of being able to work in your office space while I wait for my car.
15 December 2025
No idea why not vacuumed and cleaned prior to pick up. Given a voucher. But no one has time to keep popping back.
15 December 2025
I was told to expect the MOT and brake fluid change to take 2-3 hrs and I ended up waiting around more than 4 hours. If I had known I would be waiting that long I could have made different arrangements!
15 December 2025
You are kept upto date though out
13 December 2025
Very satisfied
13 December 2025
It was a good experience but price of a new tyre was a blow due to a split in the tyre.
11 December 2025
Happy with the service received
11 December 2025
kept me up to date with what was going on, answered any questions I had and completed my service in really good time
11 December 2025
My car's winter preparations went seamlessly.
09 December 2025
The reception staff are very friendly and helpful. Harry Foxhall-Giess (Service Advisor), was also very friendly, helpful, and explained the service to be undertaken. He also kept me updated on progress.
09 December 2025
Information given and accurate
09 December 2025
Good experience from entering the showroom to purchasing our car.
09 December 2025
All the staff were kind and efficient, and I really needed a car during the recall service, so I was very grateful that you provided a courtesy car. Thanks to that, I was able to get around without any inconvenience.
07 December 2025
All good
07 December 2025
Service engineer gave good explanations and advice.
07 December 2025
Very easy to make a booking. Always caring to the customer. Very good at keeping you informed about what is going on.
FIND Dick Lovett Bristol.
Address
- Kingsheath, Cribbs Causeway, Bristol, BS10 7TU
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:Closed
Phone
- 0117 321 9810
Bristol as well as surrounding areas including Bath, Weston-Super-Mare, Clevedon and Portishead
Address
- Kingsheath, Cribbs Causeway, Bristol, BS10 7TU
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 12:00
- Sun:Closed
Phone
- 0117 321 6759
Bristol as well as surrounding areas including Bath, Weston-Super-Mare, Clevedon and Portishead
Address
- Kingsheath, Cribbs Causeway, Bristol, BS10 7TU
Opening Hours
- Mon–Fri:08:30 - 17:30
- Sat:08:00 - 12:00
- Sun:Closed
Phone
- 0117 321 6759
Bristol as well as surrounding areas including Bath, Weston-Super-Mare, Clevedon and Portishead
27 February 2026
I was treated with courtesy and kindness. Everything was done professionally and promptly.