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OUR CUSTOMER REVIEWS
SERVICE
5.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
281 ratings and 212 comments received in the last 90 days.
19 August 2025
The whole process throughout was conducted professionally logically and it seemed effortless on our part thanks to Ollie and the team at Dick Lovett
18 August 2025
A few issues regarding delivery which were the result of problems with the Mini system not the dealer
17 August 2025
Very good service throughout the process.
15 August 2025
Tom at Dick Lovett was very friendly and professional and explained things perfectly.
12 August 2025
I was kept informed throughout the process. Jordan went above and beyond and some of the little things he did such as sneak peek photographs and videos showing me the car were enough to keep me excited and looking forward to picking up my car.
06 August 2025
Very efficient service
05 August 2025
Great team who seem to genuinely care about their customers.
04 August 2025
Excellent service from sales executive Tom Gronau throughout - from the initial contact by telephone to the delivery of my new car to my home address. Tom was professional, courteous and very patient! (I had never driven an automatic car before!).
04 August 2025
very satisfied
03 August 2025
I took full ada my age of the tea and coffee on offer.
31 July 2025
Kept us updated with regular communication
31 July 2025
Matilda spoke in words i could understand and even got all my setting ready before I drove away
31 July 2025
Really helpful team and worked together during planned leave when needed. Great knowledge and easy to discuss all options.
29 July 2025
All Staff were friendly and respectful , pirchase was an easy process.
29 July 2025
Every thing went great and car was ahead of schedule.
29 July 2025
Harriet, Matilda and Steve from Dick Lovett, Cribbs were very responsive and helpful. Harriet was very knowledgeable about the Aceman and gave a detailed handover.
29 July 2025
Jack was amazing, great communication, very professional, he is a great asset to your company
27 July 2025
We purchased the top vehicle in the MINI range, it was not initially the spec we wanted, or the year plate, or price. However, WE ABSOLUTELY LOVE THIS CAR! Thanks to the staff for working with us to provide a deal above and beyond our expectations.
22 July 2025
Ollie Jones, our salesman was superb. He was very helpful, knowledgeable & extremely polite. A extremely professional service.
20 July 2025
Brilliant service
20 July 2025
Staff pleasant and helpful at all visits
16 July 2025
As above there were issues with collection but were resolved to our satisfaction
14 July 2025
The new car was tailored to my personal needs and budget. It was delivered within the timescales. The features of the car were fully explained to me before I left the showroom.
07 July 2025
Welcomed immediately on entering showroom, dealt with promptly in being introduced to a sales representative. Communication was excellent. Receiving information by email was very efficient. My car was ready on day of pickup, inside the showroom
05 July 2025
Matilda was knowledgeable and patient and helpful across the whole process and order taking.
03 July 2025
Fantastic communication from the start. Very professional and friendly. Matteo and Jordan at Dick Lovett Bristol have been brilliant throughout. It is by far the best customer service experience I have had buying a car.
01 July 2025
The service received throughout was excellent. Everything ran smoothly and we were kept informed every step of the way.
01 July 2025
Very helpful staff lovely showroom. Jordan gave me a lot of information on collection.
24 June 2025
Every part of the transaction was super easy thanks to Harriet and Javk
21 June 2025
It was a great experience as always.
16 June 2025
Friendly and nothing was too much trouble.
12 June 2025
A full and concise introduction to my new mini by Jordan
10 June 2025
Felt like a child at Christmas.
05 June 2025
This is my third car with Lee Cardwell and and I am always made to feel that I matter.
01 June 2025
Helpful from start to finish
31 May 2025
Tom was friendly and informative. Delivery and handover was fast and efficient
20 August 2025
Went above and beyond
19 August 2025
Good communication and friendly staff.
18 August 2025
Faultless
18 August 2025
The team at DL were great. Harry was particularly helpful.
18 August 2025
Great customer sergvice both in servicing & sales
17 August 2025
always go above and beyond
16 August 2025
The brake fluid service and summer health check were carried out successfully and everything was clearly explained. It would have been perfect if the car wash had been more thorough, as I noticed the interior had not been cleaned.
16 August 2025
As above
15 August 2025
Friendly and good updates
14 August 2025
good communication
12 August 2025
Harry and the team stayed in contact and kept me up to date
12 August 2025
Everything went smoothly. Great communication
12 August 2025
Kept informed of extras that had to be done
12 August 2025
Excellent help in choosing my new model and good after purchase care.
12 August 2025
VERY efficient service, I was kept well informed. All my questions were answered by Adam Rosser throughout the process.
11 August 2025
Harry was really helpful and accommodating
11 August 2025
I had a problem with my tyres which was satisfactorily resolved.
11 August 2025
Delivered on time with all aspects covered
10 August 2025
All went well.
09 August 2025
Excellent as always!
09 August 2025
Excellent service
08 August 2025
Problem fixed, helpful staff
08 August 2025
Helpful
07 August 2025
Excellent, friendly service
07 August 2025
Full marks
07 August 2025
Completed on time and car washed too
07 August 2025
The problem with my Mini has not yet been resolved
06 August 2025
Mini in fine fettle after its MOT
05 August 2025
Excellent service
04 August 2025
Mot was easy to arrange, completed on time and everything was explained clearly
04 August 2025
Staff were very helpful.
03 August 2025
Work required with timely completion
03 August 2025
Car completed on time and clean!
03 August 2025
Courtesy car had tyre warning light which delayed me leaving for work. When I hit the motorway the warning light came on again. I had to detour to inflate the tyres.
02 August 2025
Again, the rattle in the exhaust system was not rectified and the Jetter with the gearbox was not solved
02 August 2025
Good service staff
02 August 2025
No problems encountered
01 August 2025
Because despite the key issue - MOT was completed and the car was cleaned well and everybody at mini were great
01 August 2025
I like the videos and communication
30 July 2025
Polite, efficient and on time.
29 July 2025
it ent well but a bit longer than expected
28 July 2025
Very polite and professional staff
28 July 2025
Works carried out as described
28 July 2025
Car was taken from me on time and was ready loosely when promised. it was returned valeted (I was expecting a basic service wash sop was happy with the short delay on it being returned to me. All seems as it should be after a service which is good.
27 July 2025
Service experience was good but there appears to have been a breakdown of communication between service and sales regarding the timing of warranty repairs. This was despite me talking to service about this.
27 July 2025
As the last answer
27 July 2025
We were taken to the mall and collected afterwards. Beverages and biscuits good quality. Friendly staff. Car washed. Very good
27 July 2025
The entire event took much longer than I had hoped, albeit understand that extra work had to be completed. The gentleman who looked after the process for me was most helpful and kept me informed regularly.
26 July 2025
Efficient service
26 July 2025
Brilliant service
25 July 2025
Great service throughout the buying process
25 July 2025
Ollie was really professional
24 July 2025
Harry Foxall- Giess has been excellent throughout - he's flawless with his work. Your technician however was poor in their workmanship and let Harry down.
23 July 2025
The service from all concerned was absolutely excellent. The level of communication was superb. That was regardless of whether telling me good or bad news about problems fixing the fault, including delays.
23 July 2025
The service manager, and reception staff, were very polite, professional and helpful
23 July 2025
Everything went to time as arranged & I was looked after very well by all staff. The shuttle service to the Mall was excellent, especially the driver who was very friendly & helpful.
23 July 2025
From booking in over the phone to Harry on the desk 1st class service
23 July 2025
Always very happy with service and staff here
22 July 2025
The app you use when updating customers of progress, on opening, looked like work was needed on my bumper, when I called your colleague they update me that it's the company you use to finance work. It was confusing and resulted in a call to you.
21 July 2025
Went the extra mile
21 July 2025
As above.
21 July 2025
Good communication. Job completed satisfactorily. Thorough explanation given as to why the work had to be carried out.
21 July 2025
Complete process carried out exceptionally well
21 July 2025
Completely satisfied
20 July 2025
Great customer experience
20 July 2025
Good service
19 July 2025
Dropped the car off easily, no waiting around and no pushing of work that I don't want doing with the car.
19 July 2025
Very good experience same as before question!
19 July 2025
Great service,helpful staff.
17 July 2025
Great service as usual. Little touches like the video sent the day before to guide me through the construction work being done at the dealership and make sure I didn't take a wrong turn on the way in show great attention to detail.
17 July 2025
Excellent service from the team very helpful and looked after us very well
16 July 2025
All done no fuss, great experience.
16 July 2025
Friendly personalised service and good updates throughout the day.
15 July 2025
DL Bristol are ALWAYS good service. I happily travel 50 miles to them as my more local MINI dealer is shit. DL are my dealer of choice.
15 July 2025
Happy with work carried out on my mini. Staff all very friendly and helpful. Disappointed that my mini after a week with you was given back to me dirty and not washed. Would have expected this as standard from mini.
14 July 2025
The service was carried out efficiently, I had a video of all the points tested on my Mini, the staff were all charming and the customers' waiting area was well equipped with refreshments.
14 July 2025
everyone is helpful
14 July 2025
Service was good. Excellent communication before, during and after the visit.
14 July 2025
100% satisfied with the service
14 July 2025
Did everything that I needed
14 July 2025
additional works were not completed as requested and I've had to book in a follow up appointment
13 July 2025
Excellent customer care & communication
13 July 2025
Friendly and helpful staff, nice waiting area with refreshments and mini bus service to the mall
13 July 2025
As above.
13 July 2025
Needed to chase up time for completion of service and mot and collection time of the vehicle.
12 July 2025
Great personal service
11 July 2025
The work is professional
11 July 2025
Efficient and friendly staff ~ very helpful my contact (a gentleman) at the service centre was extremely capable and conscientious. Really impressed
11 July 2025
As above and the issues I had were resolved.
08 July 2025
Excellent staff, helpful as always
08 July 2025
Felt the mini signage going into was really confusing only small mini sign - and then no other hence then went into BMW thinking service must be there only to be told it wasn't .
08 July 2025
Great service
08 July 2025
As above
08 July 2025
Very good communication
08 July 2025
All round great experience
07 July 2025
Harry was very professional and helpful
07 July 2025
Great customer service and good service on the car
07 July 2025
????
07 July 2025
The service experience and staff were better because as I have complained previously, which was obviously on the notes, and reconnecting to my phone through Apple car play was done this time. The use of the office was very nice though.
06 July 2025
Good service, but very expensive
06 July 2025
Great service as always, only small point was slight delay on picking car up due to communication issue with the car cleaning team not notifying that car was ready.
06 July 2025
Friendly and professional from start to finidh
06 July 2025
Jack & his manager James no2 provided a top level service. I live in Worcestershire & would take my mini 'Smartie' to them any time even though I have a closer mini garage. It feel special when I purchased my pre owned mini and returned for services
06 July 2025
As before. No
06 July 2025
Car repaired and we were still able to go on holiday ??
04 July 2025
All done in the time stipulated, good communication choice given on whether to take additional work
04 July 2025
Excellent
03 July 2025
As above
03 July 2025
The car was dropped off early in the morning on that day, but it was only available for collection around 6pm. When handing over the car, I request cleaning car.However, when I picked up the car, it had not been cleaned.
03 July 2025
As above
03 July 2025
As above
03 July 2025
Fabulous as always
03 July 2025
See above.
02 July 2025
Helpful
02 July 2025
Excrlkent very prompt service provided by Sav.
02 July 2025
See answer one. The duty manager was completely in efective at resolving my issue.
01 July 2025
Service from Salvatore was excellent kept me informed throughout
01 July 2025
I felt the Dick Lovett Bristol MINI dealership does not give the very best customer experience from start to finish, and definitely not providing the excellent levels of service that I expect and pay for. Very disappointing service here.
01 July 2025
Recall work was done but service was not as expected.
30 June 2025
Very efficient and kept me informed at all times
30 June 2025
Perfect client service - but long wait all day.
27 June 2025
Good performance
27 June 2025
Very helpful and informative
26 June 2025
Helpful, sorted and transfer to and from Cribbs very good. Friendly chap on the minibus
25 June 2025
As above
25 June 2025
Awaiting a call back since the service.
24 June 2025
Excellent, the guy I dealt with (sorry can't remember his name) was so professional and friendly. Pleasure to deal with. Also the guy who did the mall lifts was great!
23 June 2025
Harriet was extremely helpful and knew the answers to all of my questions and some were quite difficult.
23 June 2025
Good
22 June 2025
Staff always helpful and friendly to a OAP !!
21 June 2025
Cancelled appointment
21 June 2025
Harry was very helpful, kept me informed and couldn't do enough to make sure he addressed all my queries.
20 June 2025
From booking the appointment, to the updates and collecting my Mini, the whole process was excellent.
20 June 2025
Good
19 June 2025
Drop off and collection was fine, health report was incorrect and as always was touting for work
18 June 2025
Everything was well done
18 June 2025
Couldn't fault it.
17 June 2025
Everything went to.plan
17 June 2025
I had stipulated that I must have car ready the same day, but it was finished late and returned to me following day early. I was pleased that the car was actually delivered to me
17 June 2025
Prompt, polite, efficient.
16 June 2025
Completely satisfied ,nothing to be concerned about all information explaining clearly regarding my vehicle , staff helpful and welcoming , giving a great service as always .
16 June 2025
Always receive excellent customer service
15 June 2025
Friendly efficient
15 June 2025
Per above
14 June 2025
The service was everything I could expect and more and why I took my Mini to Dick Lovett rather than another garage. Harry is a credit to your company.
14 June 2025
The recall service took some time to book but when it was on Salvatore's hands, everything worked smoothly.
12 June 2025
Was dealt with very efficiently and politely
10 June 2025
Excellent service from the Representative
10 June 2025
great communication
10 June 2025
Very happy
10 June 2025
As above and the lovely gentlemen who came to pick up and deliver my car were wonderful and explained things on the car I didnt understand!
09 June 2025
All went to schedule
09 June 2025
Because they have been excellent
08 June 2025
Excellent service
07 June 2025
Excellent customer service kept up to date with info and kindly took us to cribbs in mini rather than Minibus as so full and mother would have struggled in mini bus
07 June 2025
Assuming all work completed as stated. It drives well and pleased with it. Nice and clean as well.
04 June 2025
Everything was explained in detail both at the start and when collecting car
04 June 2025
We were kept informed & Matilda helped us to set the keys & profiles up properly. So helpful & patient
04 June 2025
Everything I asked for was fulfilled in the timescale. As usual, I have complete confidence in the parts and service team.
03 June 2025
Experienced staff
03 June 2025
They take care of my car effectively.
03 June 2025
The fault that my mini had was fixed.
02 June 2025
Harry went out of his way to help me with my MOT and service
02 June 2025
Great customer service and communication
01 June 2025
Answer above was ok but the lack of info and comunication for return buisness is shocking
01 June 2025
Professional- friendly staff making you feel that nothing was too much trouble
01 June 2025
The collection service from my home as there were no courtesy vehicles available .
31 May 2025
Well looked after by Harry, sorted issues out promptly
31 May 2025
Staff are helpful and pleasant. My car was serviced efficiently.
30 May 2025
Friendly and pleasant staff. Shame about building work going on around showroom
30 May 2025
.
29 May 2025
Team were accommodating of my schedule, kept me informed and answered all my questions
29 May 2025
First time at Bristol and not disappointed. Efficient, helpful and polite.
29 May 2025
Booked via app as couldn't get through on the phone. Wasn't really sure i was booking the right thing. My 1st service with Mini.
29 May 2025
Easy booking great communication helpful staff
19 August 2025
Very friend and helpful staff