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OUR CUSTOMER REVIEWS.
SERVICE
5.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
342 ratings and 285 comments received in the last 90 days.
30 May 2026
Great customer service very polite and understanding very helpful explaining everything
30 May 2026
Ben Ferris-Pulsford was excellent throughout. Very helpful, understanding and patient.
27 May 2026
Jordan was amazing! Excellent customer service throughout the whole process!
27 May 2026
Super service from start to end. Alvin was extremely helpful and I have never come across with a sale person like him. His service is way beyond excellent.
25 May 2026
Staff were friendly , Lee was very knowledgeable and helpful
24 May 2026
Jordan was extremely knowledgeable, and went the extra mile to answer questions / provide advice (even making a video of the rubber floor mats in his car).
20 May 2026
Ben was very knowledgeable and helpful. Communication was excellent. It was a fabulous experience from choosing the car to handover.
19 May 2026
Straightforward, slick and quick
18 May 2026
Great service from start to finish, Jordan was great
17 May 2026
We were looked after throughout by Tom Gronau who was amazing. Nothing was too much trouble, he went above and beyond to ensure we had an A+ journey & experience buying my new JCW. An absolute pleasure and a massive asset for Dick Lovett Mini Bristol
16 May 2026
Great all over service
15 May 2026
Tom was excellent with me, very patient and totally non pushy. He was really good at explaining everything and made me feel very comfortable with the whole process.
14 May 2026
Straight forward service. Best deal, and new mini delivered within 3 weeks!
12 May 2026
It was great to be back at Dick Lovett. I was well looked after by Tom Gronau who made everything so relaxing and simple, from choosing a car, to the final handover - nothing was too much trouble.
08 May 2026
The whole process from start to finish was very straightforward and I was very satisfied with all aspects of the attention I was shown. Alvin couldn't have been more helpful!!
07 May 2026
Ollie was very knowledgeable & took the time to listen to what I needed
05 May 2026
(5 stars) We are very happy with the car which will suit our needs very well. The help we had from Dick Lovett was excellent, particularly with electronic controls which were new to us.
03 May 2026
Lee was brilliant, helpful and nothing was too much trouble .
29 April 2026
lisa
29 April 2026
I was thinking about changing my Mini so went into Dick Lovett at Cribbs Causeway where I met Ollie Jones (Sales Executive) no hard selling, no pressure to buy he listened to what I wanted and made the whole experience stress free.
27 April 2026
The experience was made very easy, the supplier understood our needs, kept us informed throughout the process and handover day was very smooth.
27 April 2026
The centre is nicely run and comfortable, staff are all polite and helpful
26 April 2026
I was given a good price to exchange my old mini for a new one. The person dealing with the sale was truly excellent - the best in all my mini dealings over a decade plus. He was helpful and understanding throughout the process.
23 April 2026
I was v satisfied with the salesman when I ordered the car and also duringthe delivery process, he was very helpful indeed
22 April 2026
Everyone friendly and helpful Lee the salesman was very knowledgeable, helpful and pleasant
21 April 2026
Alvin was helpful and informative.
20 April 2026
Very good experience from popping in to go for a test drive to purchase. All finance options explained thoroughly and shown examples. Quick delivery and good handover at pickup
19 April 2026
Tom was very knowledgeable and helpful. He explained any areas of uncertainty well and made the entire process simple.
18 April 2026
Good communications. Lee was brilliant and very helpful from start to finish of my purchase. Lee is very knowledgeable and even though l did a few tweaks to my mini configuration he was there to help. He is an asset to Dick Lovett.
18 April 2026
Seamless process from order to delivery & very good communication via Lee from sales team. Lee was friendly, informative and helpful & has given follow up advice regarding the car after collection.
14 April 2026
I found Jordan very helpful and professional
14 April 2026
A very welcoming centre and nothing was too much trouble. Lee helped to make me feel comfortable in the test drive, and showed how everything worked with clarity. The purchase was all very efficient and Lee was exceptionally helpful and informative.
14 April 2026
Alvin Li exceeded expectations by providing an attentive service throughout the process. He kept us regularly informed, communicated clearly at every stage, and ensured the experience was smooth and reassuring from start to finish - outstanding
14 April 2026
Great service, quick delivery, and I'm really happy with my new car
14 April 2026
Lee @minibristol did a great job throughout the entire sales process.
13 April 2026
Angleo was very professional, didn't apply any pressure, was available to answer any questions and followed-up on items during the sales process to keep me informed how things were progressing. The handover was very smooth.
12 April 2026
From the updates on my order to the communication all the way through the process was first class.
11 April 2026
It delivered exactly what it promised and did so exceptionally well.
10 April 2026
Professional service
10 April 2026
Very satisfied with the service received. Lee was great from our first introduction through to collection of my new mini. He kept me informed throughout and was very helpful and quick to respond with any questions I had. Thank you, Lee!
09 April 2026
Amazing
09 April 2026
Very good service
06 April 2026
Was really well looked after each time I came to the centre.
04 April 2026
Good comms
04 April 2026
Angelo was extremely helpful and knowledgeable
03 April 2026
Kept me updated on everything
02 April 2026
Matilda is amazing! She is helpful, knowledgeable and I know I am in safe hands.
31 March 2026
Jordan was brilliant from start to finish. He made the whole process of selling my brand-new electric MINI feel easy and stress-free. He kept me updated, explained everything clearly, and was just genuinely lovely to deal with.
31 March 2026
Excellent communication throughout, Lee was always really happy to help with any queries we had, and kept us informed at all stages. Even after the purchase he has been able to help with questions and support.
29 March 2026
Loved every second. Tom was amazing, always super helpful with zero pressure and the car is SPECTACULAR
25 March 2026
Friendly and helpful staff.
24 March 2026
Because I was completely satisfied from start to finish.
24 March 2026
Excellent all the way
24 March 2026
Salesman with fantastic, Jordan from Dick Lovett Bristol
24 March 2026
Excellent customer service and Angelo treated my like an individual throughout the entire process. I did not feel pressurised into buying additional insurance which allowed to me review my options - I did end up taking out one package!
24 March 2026
We had the pleasure of meeting Lee at the dealership, he was lovely and kept us in the loop from the get go! His communication and customer service skills were excellent
21 March 2026
Excellent customer service, great communication throughout.
21 March 2026
The friendly and professional staff are always excellent Lee the gentleman who dealt with us truly professional in all aspects and friendly and went out of his way to help us
17 March 2026
From start to finish we were very well looked after by Alvin Li in Bristol.
16 March 2026
Nothing was too much trouble for Lee or the Sales Manager. I was able to try other mini's to drive home while waiting for mine. Any questions I had were responded to quickly. Great team.
16 March 2026
Any concerns were delt with by Matilda
16 March 2026
Very Professional service from your sales Consultant Tom Very helpful and prompt.
16 March 2026
Really helpful
15 March 2026
The whole process was smooth and easy, kept well informed
13 March 2026
Because the whole process was made so straightforward by Lee's attention to detail, knowledge and empathy.. not to forget patience!!
12 March 2026
We were guided through the whole purchase process by Alvin Li. He was patient, helpful, courteous and kept us well informed as to the progress of the car from our order to its availability.
12 March 2026
Friendly helpful staff
11 March 2026
Lovely experience sorting a mini with Jordan. Super attentive and knowledgable and nothing was too much hassle for him to help with.
11 March 2026
Excellent service from Matilda and then Oliver
11 March 2026
Tom Gronau was very helpful and kept us updated every step of the way and nothing was too much trouble.
10 March 2026
The whole process could not have been dealt with more expertly or efficiently. Any queries i had were answered in detail. I was kept fully informed at every stage of the process.
10 March 2026
Absolutely brilliant. Ollie at Dick Lovett Mini Bristol is a complete credit mini. A seamless experience
10 March 2026
Helpful and easy to place order
10 March 2026
Great communication, friendly staff
07 March 2026
Motability vehicle. From start to finish my experience with Matilda was absolutely amazing. I've felt fully supported throughout the entire process. Matilda went above and beyond to help in every aspect.
07 March 2026
Angelo, explain things with professionalism and care for the customer He's a great asset to your business
06 March 2026
Lee Cardwell is our sales chap and he has looked after us for the last 3 minis we have purchased. He is excellent; attentive, informative and following up well - as well as a nice guy to deal with. Full marks.
06 March 2026
Dick Lovett Bristol, especially Tom & James lovely and very helpful
06 March 2026
Excellent friendly & knowledgeable service from test drive to delivery. Guided through the process by Jordan.
31 May 2026
Good efficient service
31 May 2026
Staff were helpful and everything went as planned.
31 May 2026
Great customer service. Polite, helpful staff and was kept updated by phone every step of the way.
30 May 2026
Good efficient service. Staff very pleasant.
30 May 2026
Brilliant rep!
29 May 2026
All good
29 May 2026
Always a pleasure to visit & the staff are so helpful & friendly
29 May 2026
Great communication and excellent service
29 May 2026
Had a issue with car and Claire on services helped me get it rectified under warranty
29 May 2026
Claire very good
28 May 2026
Husband brought car in - all fine
28 May 2026
excellent service
28 May 2026
We were extremely well looked after, nothing was too much trouble. Handover was a very pleasurable experience.
28 May 2026
I went in just looking and needing a car (post crash)on a busy Sat. The meet and greet lady on reception was lovely and explains every person was serving but she took our name and number, and we were called within 10/15 mins where we were helped
27 May 2026
Order of vehicle was done very promptly, as was arranging the handover which itself was done very professionally
27 May 2026
Lucy Baker and the other staff that I dealt with were very helpful and informative and everything was carried out to my satisfaction
27 May 2026
The lady who took care of me made me feel very relaxing
26 May 2026
Good experience, Claire was very friendly and helpful on the service desk.
26 May 2026
Tom provided great service throughout the whole process...there was a slight mix up with the finance agreement but that was addressed very efficiently when we collected the car.
24 May 2026
Jordan was extremely knowledgeable & went the extra mile to provide guidance, for example taking a video of the rubber mats in his car. Useful videos re protection / insurances too.
24 May 2026
Happy with the service
24 May 2026
Issue resolved efficiently
24 May 2026
Staff happy i was Offered refreshments and made to feel welcome. I want to give a big shout out to Lee Cardwell. He is brilliant. An asset to your team. Nothing was too much trouble. Extremely helpful and approachable. Thanks
23 May 2026
All round, excellent service
23 May 2026
Waited longer than I was expected but overall experience was excellent. They kept me informed throughout the day.
23 May 2026
Alvin is a great sales person, very attentive and responsive to my needs. He found the car of my choice, organised test drives x2 and kept me updated with delivery times. He also sorted out ceramic coating from different detailers at a good price.
23 May 2026
Great service, warm friendly atmosphere, nice coffee and biscuits, mini van to drive us to snd back from the near by Mall, while work was being done in my car.
22 May 2026
The guy dealing with me was absolutely wonderful..i truly cannot fault him in any way. he was friendly and very professional.i felt all my questions were answered clearly n he made sure i understood everyfin.. thank you for my wonderful mini :)
22 May 2026
The report provided and the accompanying video was great and added that extra level of information.
21 May 2026
Thank you
21 May 2026
The whole process from start to picking up my car was an amazing experience.
21 May 2026
From making an appointment, arriving at centre and being greeted by friendly and helpful staff, being kept informed about the work being done on vehicle, transport to Mall if needed and not forgetting complimentary drinks and biscuits.
20 May 2026
Friendly, took time to offer customer service, easy to book and access, only downside was that advertised pricing didn't match the basket so room for improvement and clarity
20 May 2026
The admin side of the service seemed chaotic. I have used this dealership for the past 13 years and have Alway previously had excellent service
19 May 2026
Good job ????
19 May 2026
Booking was easy after receiving reminder from them. Staff very helpful and courteous-it is ready at time requested. Excellent experience.
18 May 2026
Efficient and very friendly service
18 May 2026
I think the cost is expensive, for a service but I like my car maintained by the main dealership
18 May 2026
Claire Bird was very professional, had good customer service, and was friendly Thank you Claire
17 May 2026
The customer services representative (Claire - can't remember surname but recently moved across from BMW) was fantastic. Very friendly, informative, and professional, a great ambassador for the Brand. Communication was great
16 May 2026
Lee was spot on, informative, clear, polite
16 May 2026
Very good Customer Service, Service on the Car and also having additional work completed the same day also a lovely bonus having the car clean to take home
16 May 2026
Incredible service provided by Angelo Amato and the team at Dick Lovett Bristol. Angelo maintained fantastic communication throughout the ordering process. Also very kind and accommodating. Thanks for making the whole process so smooth!
16 May 2026
Friendly and amazing staff. Thank you, Claire.
15 May 2026
Proactive, friendly and lovely to deal with
15 May 2026
Staff very helpful
15 May 2026
its a pleasure visiting Dick Lovett staff are always helpful and polite and service is excellent
14 May 2026
Helpful staff including useful organised lift to shopping mall.
13 May 2026
Very happy with the service & attention I received during the repair of my car. Adam was excellent keeping me updated & informed regarding costs & timescales, excellent customer service. Thank you Adam & team.
12 May 2026
Communication and polite
12 May 2026
I was unsure of what to do and the team advised professionally
12 May 2026
I was absolutely delighted with the roof valet on my mini. The whole car inside and outside was also fully valeted. The staff in the workshop did an amazing job!
12 May 2026
Good and professional service
12 May 2026
All staff were very helpful and kept me informed of the progress of my car
12 May 2026
Excellent Service
11 May 2026
I hadn't sorry you have received now.
11 May 2026
The customer service representative was extremely helpful
11 May 2026
Friendly staff and looked after in a kind and efficient manner
11 May 2026
Good service
10 May 2026
The whole process was quick and easy
08 May 2026
Job done
08 May 2026
Booked in for a MOT and it passed!! Whilst waiting I was given complimentary tea/ coffee. Also, the car was given a wash!!
08 May 2026
Very good and excellent sevice !! I would recommend it to all my friends and to all . Thank you as I cant fault your job!! My car is safe to drive as it was done by profesional mini mechaniks
07 May 2026
Ollie was very knowledgeable & professional & took the time with me in order that I got the car that I wanted
07 May 2026
Was seen to with respect and efficiency
07 May 2026
Everything went smoothly despite them being extremely busy. All staff were polite and helpful at all times. I was given a lift to/from Cribbs Causeway shopping mall. Meanwhile I was kept informed of my vehicle status.
06 May 2026
Fantastic, professional and efficient service.
06 May 2026
The whole process was so easy from test driving through to placing an order. The salesperson Lee was a great communicator and kept us updated throughout the process. He was a pleasure to deal with.
05 May 2026
All ran smoothly and appreciated lift to mall
04 May 2026
Awesome job from Mark Cooke & Matt Strong
04 May 2026
Easy to book in. Kept up to date during service by person who booked my car in. Pleasant surroundings and drinks on hand appreciated. Always happy with Mini experience
04 May 2026
Arrived on time, finished on time. Everything done within the contract, no extras.
04 May 2026
No complaints. Quick, efficient and good customer service
03 May 2026
Excellent customer service easy to speak to a person who was knowledgeable and kept me well informed
03 May 2026
Great service from the team as usual.
02 May 2026
Very good service all round ??
02 May 2026
Everyone was lovely and friendly
30 April 2026
Service department was excellent.
29 April 2026
Good service, nice to be able to get a courtesy car without having to book 6 months in advance like we had to on reading
29 April 2026
The staff were polite and explained everything to me, the lift to the local shopping mall was appreciated, my car was cleaned, the show room was bright and eye catching, tea and biscuits were lovely. I always feel well looked after here.
28 April 2026
Harry at Dick Novett Bristol was excellent. You could really tell he cared and put the customer first. Very helpful. Harry consistently show his client what great service looks like. I really do hope this goes back to him. Much appreciated.
28 April 2026
Excellent work,lucy was informing me all the way
28 April 2026
Very good communication from team. High costs involved.
27 April 2026
Really grateful for great service at a tricky time for me personally.
27 April 2026
The service advisor, z Lucy, could not have been more helpful.
26 April 2026
I was told that there was a missing screw in my engine coolant, but they didn't have the part there and then. Your staff told me about the issue but gave me no solution to fixing it. No date or appointment was offered to re book.
26 April 2026
Seamless from start to finish. Lucy arranged the service and kept me upto date, when collection would be a little delayed due to traffic. The gentleman who picked my car up was polite and professional. Car was serviced and returned promptly.
26 April 2026
Happy with overall attention given. Although had to wait 20 mins on collection. Service reception not busy ?
25 April 2026
Work done as required.
25 April 2026
Everyone was very welcoming and friendly. Kept me updated with each step and let me know about any recommendations. Went above and beyond to come out to check my car at the end as I could hear a rattling in the pouring rain.
25 April 2026
Although a totally unplanned visit, the staff, Henry in particular could not have been more welcoming & helpful in every way
24 April 2026
I'm so disappointed with Mini. I have had to pay for a new battery £550 on a car that is 1 yr old because according to Mini I don't drive it enough. This was not mentioned when I bought the car
23 April 2026
Great experience, everyone was so helpful, especially Jordan who was brilliant!
22 April 2026
Prompt and quick appointment.
22 April 2026
Very helpful and attentive staff In particular, Lucy Baker was very knowledgeable and friendly.
20 April 2026
Great service
19 April 2026
Very impressed with the service from first entering the showroom. Well looked after. Service on car was good . Car came out looking good.
19 April 2026
Efficient, goid communication
19 April 2026
Good services and was welcomed warmly. I would just mention the power socket in the desk is broken and as I was working whilst my service was being carried out it would be great if this could be fixed
19 April 2026
Very friendly and courteous service
19 April 2026
Lucy kept me informed all the way about what was happening with the car. She has excellent communication and really went the extra mile to solve the problem on my Mini.
18 April 2026
Great service by Adam from start to finish, great communication and kept me informed all the way through.
16 April 2026
Service was done quickly and results fully explained
15 April 2026
Adam at Bristol was great from start to finish keeping me informed at all stages (previous poor service at this branch not with Adam I must emphasise)
14 April 2026
Dealt with promptly upon arrival. Courteous and polite staff. Nice customer waiting area with a good selection of refreshments. My questions were fully answered. All staff were very helpful.
14 April 2026
Efficient servicing
14 April 2026
Always a pleasure dealing with the friendly Mini team!
14 April 2026
Good service, cleaned the car
13 April 2026
Good experience
13 April 2026
Friendly staff
13 April 2026
As I expected
12 April 2026
Completed work in and kept me up to date throughout
12 April 2026
Every sspecr of Dick Lovett Mini is excellent. Clean reception, smart smiling staff, excellent car service with video. Courtesy car to and from the Mall, special thank uou to Paul. All of which cannot be faulted.
12 April 2026
Work carried out efficiently with good communication and easy to book additional work
10 April 2026
The roof problem that arose was handled exceptionally well by Harry who kept me informed on a regular basis until it was resolved. Excellent service.
09 April 2026
From initial enquiry to collecting car friendly professional service from team. Kept well informed of progress by Harry
08 April 2026
I turned up to Dick Lovett Bristol having broken down whilst trying to get to my very unwell father in the Midlands. Lucy Baker was amazing - got my car seen to immediately and arranged loan cars whilst the repair was taking place
08 April 2026
I was received my car on time, was informed at every step of the procedure or work being done, explained clearly what the work involved and people were very friendly.
08 April 2026
Excellent service , helpful and Friendly
07 April 2026
Excellent service, warm communication and efficient all round experience
07 April 2026
Good updates All completed as requested Car washed
07 April 2026
Communication was bad, I felt like we were being treated as though we were a nuisance even though our car was brand new and shouldn't be encountering issues that were certainly beyond our control.
06 April 2026
I expect excellent service every time when I bring my mini in for service or MOT. Never disappoints. Special mention to Adam Rosser who never fails to deliver excellent service.
06 April 2026
Super service as always
06 April 2026
Everything went to plan. Picked up car as promised.
06 April 2026
Always an efficient and friendly visit
06 April 2026
It took four hours to do an mot with the change of one tyre , sat waiting for Twenty minutes before the keys weren't even taken off her This should have been done well within in the time slot
05 April 2026
Excellent service from Adam and his team, so helpful with a couple of questions I had as well.
05 April 2026
All stff Friendly & informative
05 April 2026
Service delivered as promised, excellent communication from friendly staff.
05 April 2026
Always efficient, keep me informed and a friendly knowledgeable team. My service contact was very helpful.
04 April 2026
Harry was great - replacement of tyres quick - costly but appreciated opportunity to pay over 3 months.
03 April 2026
Excellent service
03 April 2026
The answer is in the question.
02 April 2026
Fantastic team
02 April 2026
Easy booking , nice welcome price quoted up front
02 April 2026
All ok Lucy kept me informed of what was going on and all the work was completed on time.
02 April 2026
Always get looked after by the team at Lovetts. Adam Rosser is always a brilliant service advisor. Please pass on my thanks.
02 April 2026
Polite, friendly and knowledgeable staff
02 April 2026
I was able to book my car in at a convenient time and wait for the work to be done. The staff were very helpful and I was pleased with the result.
01 April 2026
Kept me informed
31 March 2026
Turned up without an appointment and was able to be seen. Everyone was very helpful.
31 March 2026
Friendly stafd, easy experience
31 March 2026
Step by step guide to the problem and oricing
30 March 2026
Easy to arrange, efficient, professional,
30 March 2026
quick and efficient
30 March 2026
the young man who dealt with me on the day called harry first class service from him
30 March 2026
After many emails regarding the correct part we got there. So a Big Thanks for that.
30 March 2026
Great service, all went smoothly
29 March 2026
The overall experience was fantastic- which is what I expect from Mini and forms a basis for my buying decisions
28 March 2026
I travel an hour and a half to take my car to this mini Centre for servicing. They're incredibly honest and reliable nothing is too much trouble. Thanks to Lauren, Matt and Harry for looking after me and my sons car.
28 March 2026
Excellent customer service. Kept up to date during the service, car spotless when collected.
28 March 2026
Excellent service
28 March 2026
Great service, friendly staff
27 March 2026
Lucy was so helpful helping me to get Ageas across the line to fulfil their obligation to fix my car to the level it required. She was brilliant, working with me to push things through as speedily and thoroughly as possible. She had my back.
26 March 2026
All great but not 5 stars because I felt I was left awaiting a little too long without an update having been given a particular timescale. I needed to get back for a meeting.
26 March 2026
My car came away with major issues that were not there prior to the service and "conviently" appeared once my car had been serviced. Which resulted in costing me nearly £700 . There were no issues when I brought the car to you.
25 March 2026
Team welcomed me, and checked in the car quickly and efficiently. Communication through the day was good, I really like the report that gets sent so that I can review the work before proceeding.
25 March 2026
Very happy with my mini and the service provided
24 March 2026
Good service
24 March 2026
Friendly service and thorough feedback
24 March 2026
Great service and very accomodating
23 March 2026
I am little disappoint on this visit. 1) I request for valve cap (2 nos). I said that it was missing during previous service & I was charged 2) I bought insurance for car scratch but no advise given as I request 3) Car not clean but still dirty
22 March 2026
When asked to rotate the wheels front to back it was too much trouble as the pressure sensors would have to be recalibrated, didn't think it could be that difficult
22 March 2026
Both Lucy and Jordan were very helpful.
22 March 2026
Excellent service, responsive and engaged
21 March 2026
We raised a couple of points, but they were very well addressed.
21 March 2026
Booking in easy, customer service great and they solved my problem
21 March 2026
Very good customer service
20 March 2026
Great service. Lucy was helpful and polite
20 March 2026
Service great
20 March 2026
Everything ran very efficiently.
19 March 2026
Ollie was excellent throughout the process. Could not have been more helpful.
19 March 2026
Great service from start to purchase.
19 March 2026
Great service
19 March 2026
Prompt attention, good device,, helpful staff.
18 March 2026
Very polite helpful staff
18 March 2026
Professional, friendly service, completed efficiently.
17 March 2026
Professional, kind & efficient service
17 March 2026
Everything from drop off and pick up was professional and helpful.
17 March 2026
I was happy with the service provided and was kept up to date with the progress of the work. The reasons for the delay in receiving a part to complete the work was explained and how this would be followed up was made clear.
16 March 2026
Reall positive experience. Lucy was my service advisor and kept me fully updated throughout helping to make sure I had everything needed
16 March 2026
Great service
16 March 2026
Oil and filter change plus overall check. Carried out professionally.
16 March 2026
No problems or delays. Friendly and efficient service personnel.
16 March 2026
Lucy was very helpful during the process.
16 March 2026
I have never been to DL in Bristol and found your signage on the site? Very poor.
15 March 2026
Wonderful service, Harry was efficient and very helpful
14 March 2026
Swift rescue. Friendly and efficient staff.
14 March 2026
Always get good service
12 March 2026
Good service
11 March 2026
very polite and helpful. contacted me when they said they would and car was ready
11 March 2026
Friendly, efficient, professional - and a really nice environment in which to wait.
09 March 2026
Excellent customer service and additional work required explained clearly before proceeding.
09 March 2026
Efficient, courteous and welcoming. A very pleasant experience from initial booking through to eventual collection.
09 March 2026
MINI Service are great! Always helpful!
09 March 2026
My car has been serviced regularly since I bought it in 2007 & it's always been a very efficient operation and a pleasure. In the last couple of years Adam Rosser has been looking after me, he is a pleasure to deal with, so helpful & knowledgeable.
09 March 2026
Well looked after and informed what was happening with the car. Paperwork all completed
08 March 2026
super customer service whilst having my MOT.
08 March 2026
It would have been 5 stars based on the staff experience. However, I was very disappointed firstly in the fault developing so early in a 4 year old mini. Secondly, the cost of investigation and repair at £500+ which seems very excessive.
08 March 2026
No waiting, excellent communication about progress of the service from Harry
07 March 2026
I was kept informed of wht was going on. Did not have to wait before or after the service. Everything was explained to me very clearly.
07 March 2026
I would like to express my sincere appreciation for the outstanding service I received from MINI. From the very beginning through to the end of the process, the team were incredibly professional, supportive, and kept me fully informed at every stage.
05 March 2026
Completely satisfied
05 March 2026
Job Done, I was comfortable while waiting and was informed at each step.
FIND Dick Lovett Bristol.
Address
- Kingsheath, Cribbs Causeway, Bristol, BS10 7TU
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:Closed
Phone
- 0117 321 9810
Bristol as well as surrounding areas including Bath, Weston-Super-Mare, Clevedon and Portishead
Address
- Kingsheath, Cribbs Causeway, Bristol, BS10 7TU
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 12:00
- Sun:Closed
Phone
- 0117 321 6759
Bristol as well as surrounding areas including Bath, Weston-Super-Mare, Clevedon and Portishead
Address
- Kingsheath, Cribbs Causeway, Bristol, BS10 7TU
Opening Hours
- Mon–Fri:08:30 - 17:30
- Sat:08:00 - 12:00
- Sun:Closed
Phone
- 0117 321 6759
Bristol as well as surrounding areas including Bath, Weston-Super-Mare, Clevedon and Portishead
30 May 2026
Ben was extremely helpful