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OUR CUSTOMER REVIEWS
SERVICE
4.5NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
340 ratings and 248 comments received in the last 90 days.
01 June 2025
Helpful from start to finish
31 May 2025
Tom was friendly and informative. Delivery and handover was fast and efficient
19 May 2025
Staff friendly and helpful easy to talk to.
19 May 2025
Very great experience, lovely show room, kept up to date with delivery.
17 May 2025
We had excellent and friendly help from Lee from fitst wandering into the showroom through to the handover.
17 May 2025
Very personal service
10 May 2025
Harriet was amazing. Great communication and really good at showing me the car etc
09 May 2025
Dealing with Jack was easy going
07 May 2025
Really easy to buy an expensive car! Delivery was 3 weeks ahead of schedule always a bonus.
03 May 2025
Ollie was amazing to deal with.
02 May 2025
Went very smoothly
30 April 2025
Everyone was extremely helpful and supportive, specially Tom Gronau who was the main persong guiding and assisting us during the whole process.
29 April 2025
The knowledge of my designated sales executive (Jack Timperley) was most impressive.
29 April 2025
Very friendly and helpful staff who made it a pleasure to do business with.
27 April 2025
Matilda was great at explaining everything
21 April 2025
Excellent sales experience from Jordan Chappell. Very patient.
20 April 2025
I was so happy with everything and the car looked amazing
17 April 2025
Again, excellent service.
17 April 2025
Our needs and requirements were fully met by Matilda and team and everything was smooth and easy. She handled everything proffessionally, honestly, promptly and with a very pleasant, happy and positive manner.
17 April 2025
Delivery was delayed a few days by the financing paperwork. But the mini staff were polite and explained what was happening.
15 April 2025
A very helpful and well informed team who went the extra mile to provide a superb service
14 April 2025
Matilda was the perfect first point of contact and guided us through each step
14 April 2025
Very satisfied nothing to much trouble fabulous customer service from Lee.
13 April 2025
All staff very polite and attentive. Matteo very pleasant to deal with - clearly explained choices on second hand v new without being 'pushy'.
08 April 2025
Unfortunately, there was a slight defect in the alignment of the boot, which I am awaiting a confirmation date to return the vehicle for repair.
08 April 2025
Harriet was understanding to my needs and went through what i needed . I do not respond well to pushy salesman and Harriet was a breath of fresh air with listening and understanding, rather than reciting a sales speech to me.
07 April 2025
From order to delivery it couldn't have been easier
04 April 2025
Excellent customer service from the dealership with regular updates. There was a delay in the receipt of the car, but this was more of an issue centrally within the organization as opposed to any issue with the dealership itself.
04 April 2025
Very pleased with service
04 April 2025
Staff happy, clean, good snacks (especially on Valentine's Day!) Always welcomed
03 April 2025
Would have been a 5 as Jack was very good but the issues with the inaccurate invoice/order doc meant difficulty trying to get insurance and this wasted a lot of time! Invoices and order docs need to be checked before issue.
01 April 2025
Perfect and great updates with where the car was.
31 March 2025
Good service clear explanations
29 March 2025
Efficient transaction.
29 March 2025
I found Lee and James from the Bristol Mini Centre very helpful, efficient and knowledgeable and were very apologetic when the computers went down that day.
28 March 2025
Good communication throughout.
28 March 2025
Amazing, nothing too much to ask here overall an amazing experience
27 March 2025
I was kept informed about the delivery of my car and when picking the car up was given excellent service on all the cars features
27 March 2025
Both Steve and Matilda were great. Good communication and seemed to really care about me as a customer.
27 March 2025
Salesperson was very helpful, listened to what was needed and worked to get the best deal for our needs
26 March 2025
Jordan did a great job at keeping me well informed throughout the process and supporting with any questions or extras I wanted to add to the purchase
25 March 2025
Matilda at Dick Lovett has been looking after me for several years, she is great. Always professional.
25 March 2025
Everything explained carefully and kept informed while we were waiting on delivery. Full and helpful handover
25 March 2025
Paperwork is never fun but Harrier was fully prepared so it went like clockwork
23 March 2025
Great experience.
23 March 2025
For an elderly couple, the purchase of a new car can be daunting. However, Tom Gronau and the Staff at Dick Lovett made the experience very satisfactory.
18 March 2025
Brilliant service from Matilda
15 March 2025
My sales support, Jordan, was very helpful and he was always very approachable when I needed him to help with my queries.
14 March 2025
Communication was very good, and I was told everything to expect about the purchase.
14 March 2025
ALL WENT SEAMLESSLY AND STAFF WERE HELPFUL AND PROFESSIONAL WITH INPUT FROM JULIE, MATTEO AND JAMES. WE HAD PREVIOUS DEALINGS WITH BOTH JULIE AND JAMES.
12 March 2025
Jack took his time to go through everything with me and show me how the car works etc
04 June 2025
Everything I asked for was fulfilled in the timescale. As usual, I have complete confidence in the parts and service team.
04 June 2025
Everything was explained in detail both at the start and when collecting car
04 June 2025
We were kept informed & Matilda helped us to set the keys & profiles up properly. So helpful & patient
03 June 2025
They take care of my car effectively.
03 June 2025
The fault that my mini had was fixed.
03 June 2025
Experienced staff
02 June 2025
Harry went out of his way to help me with my MOT and service
02 June 2025
Great customer service and communication
01 June 2025
Professional- friendly staff making you feel that nothing was too much trouble
01 June 2025
The collection service from my home as there were no courtesy vehicles available .
01 June 2025
Answer above was ok but the lack of info and comunication for return buisness is shocking
31 May 2025
Staff are helpful and pleasant. My car was serviced efficiently.
31 May 2025
Well looked after by Harry, sorted issues out promptly
30 May 2025
Friendly and pleasant staff. Shame about building work going on around showroom
30 May 2025
.
29 May 2025
Booked via app as couldn't get through on the phone. Wasn't really sure i was booking the right thing. My 1st service with Mini.
29 May 2025
Team were accommodating of my schedule, kept me informed and answered all my questions
29 May 2025
First time at Bristol and not disappointed. Efficient, helpful and polite.
29 May 2025
Easy booking great communication helpful staff
28 May 2025
Please see the above comments
27 May 2025
Great service , efficient and attentive. All staff are courteous, oolite and helpful
27 May 2025
See above.
26 May 2025
Efficient and friendly.
26 May 2025
Always receive good customer service.
25 May 2025
Everything was expla8ned thoroughly
25 May 2025
Reminded me, explained the work and got it all done
24 May 2025
You tried to charge me for an oil top up the car is full electric !
24 May 2025
Excellent service, Adam went out of his way to accommodate my needs and problems caused by a third party were identified
24 May 2025
Great Service. Informative staff
24 May 2025
Happy with all aspects
24 May 2025
Always great service
22 May 2025
I was kept informed as my car was going through the MOT, and a job that needed to be done could be carried out straight away before I picked my car up.
21 May 2025
Informed me about the work carried out on my car
21 May 2025
Fast, friendly & efficient service. Very good communication from Adam who arranged for car to be ready early in the day. This helped me to manage my day & was really helpful.
21 May 2025
Information provided throughout the day related to the service.
21 May 2025
Very friendly and helpful staff. Flexible to my needs. Consultative approach.
21 May 2025
Outstanding Performance
20 May 2025
Great welcome, clear communication,
20 May 2025
Excellent customer service as always
20 May 2025
Harry was very good, and made sure everything was clear. Looked after me very well.very good.
20 May 2025
They can always fit me in when needed.
19 May 2025
Always great service, but a bit expensive.
19 May 2025
Excellent customer service and quick to identify the issue with my mini.
19 May 2025
.
18 May 2025
.
16 May 2025
No problems encountered
16 May 2025
It took a little longer than I expected
14 May 2025
Harry kept me up to date about the work needed on the car and progress of the work.
13 May 2025
Harry was fantastic. Kept me informed at all stages. Gave me advice on my car and got the car repaired in the time scales quoted.
13 May 2025
Everything fully explained and work completed before expected.
13 May 2025
As above, all issues sorted without any problems.
12 May 2025
I was allocated Harry in the Service Department who was extremely efficient throughout the process from booking to confirming the work had been completed. He even sorted out a software problem I have been having with Apple Carplay.
12 May 2025
I very much enjoyed how much communication I received throughout the process
11 May 2025
Great detailed updates and information about the progress of the work
09 May 2025
Great service with pleasant and accomodating staff.
09 May 2025
Your service representative Salvatore Crapanzano is very professional and knowledgeable. Sal explained clearly on the work flow and give us the estimate completion time. Great job! Much appreciated.
09 May 2025
Everything felt under control from the outset
08 May 2025
It was a good service but not exceptional
07 May 2025
See response above
06 May 2025
I was given a courtesy car. Car was ready to be picked up when expected
06 May 2025
See above
06 May 2025
Assured service evertime.
06 May 2025
You keep me posted with everything.
06 May 2025
Harry Foxall-Giess was very clear precise and knowledgeable and well informed to advise me of the works done
05 May 2025
Assume all workinh well
05 May 2025
The diagnostic we asked for was done very well
05 May 2025
Service was done quickly, was updated with what's going on.
05 May 2025
Although expensive as a single 72 F I appreciate that I and my mini are looked completely
05 May 2025
Always professional and the customer seems to come 1 st. Nothing too much trouble
04 May 2025
It's matilda Jones wonderful very helpful 10 out 10 every time
03 May 2025
The service advisor was friendly and polite and kept me informed
03 May 2025
Friendly professional service
03 May 2025
The service was excellent. The team made the whole process smooth and stress-free.
03 May 2025
Helpful, proactive, convenient and efficient
01 May 2025
Excellent customer service as usual.
01 May 2025
The service was without fault
30 April 2025
Very good and professional
30 April 2025
Service provided is reliable and efficient. All aspects explained fully.
30 April 2025
Easy booking, easy drop off, easy pickup, efficient and courteous staff
29 April 2025
As above I feel very happy every time I visit
29 April 2025
Excellent service
28 April 2025
Lovely friendly atmosphere.
28 April 2025
Very professional. Polite and helpful staff. Explained everything
28 April 2025
very efficient
28 April 2025
All staff helpful
28 April 2025
Inspection of car done and further advisory work discussed.Felt confidant that the full condition of my car was known and the necessary work had been done.
28 April 2025
Pity the car doesn't come with a hard copy drivers manual.
27 April 2025
Regular updates and choice of times to suit us to see advisors. Build and purchase options well explained
25 April 2025
The wheel refurbishment work that i was upsold by the dealer having dropped off my car is appalling, it clearly had not been quality checked. It has resulted in me having to take the car away, and then bring it back at a later date.
25 April 2025
Kept up to date with how my car was progressing, images sent of the vehicle to my phone
24 April 2025
Absolutely nothing to complain about.
24 April 2025
Quick service getting my car back, regularly updates on my car
23 April 2025
The details of the service were explained clearly and the fixing was done very good.
23 April 2025
Team kept me up to date on progress
21 April 2025
Not had a service experience.
20 April 2025
Efficient service
19 April 2025
The service experience in the years I have visited the Mini Centre has been 5 star. Keep up the good work
19 April 2025
Fantastic experience as usual
18 April 2025
An efficient service from booking my car in to collecting upon completion.
17 April 2025
Very satisfied, all my requests were fulfilled. The process was easy and I was well informed throughout the journey.
16 April 2025
Really helpful and friendly staff and a great customer experience.
16 April 2025
Harry looked after me and updated me constantly
16 April 2025
Ease of booking kept upto date all the way through. Did all inasked
15 April 2025
the service was done as quickly as possible although i had to wait for a tyre
15 April 2025
People were lovely
15 April 2025
Lee listened to our needs and found us the perfect car
14 April 2025
I gave a time I needed my car returned by- only a break fluid service. It was a logistical nightmare as they had it all day- cleaned it pre work (yetcame back so dirty thanks to dirty water being used!) & didnt get it back to me by my requested time
14 April 2025
Good service- loan car availability. Staff friendly, polite and professional Harry was friendly, polite knowledgeable and kept me informed of the progress of my car service.
14 April 2025
Thoroughly professional staff ready to answer any queries clearly.
14 April 2025
repair done within the time given and a good valet service
13 April 2025
Adam in Service was good fast and attentive
13 April 2025
Everything was carried out to my satisfaction.
11 April 2025
Focus on sales - understandable, not so much on clean. Car was really dirty and had new scratches on boot lip on collection. Obviously can't say they happened in your care but photos show v white recent scratches upon collection.
10 April 2025
Done in specified time and car was cleaned
10 April 2025
Even in perfection there is always room for improvement! Keep up the good work Team! :-)
10 April 2025
easy communications n whole process smooth
09 April 2025
Professionally explained service video service department support and communication is second to none.
09 April 2025
Was given a waiting time of two hours when handed over keys. Actually waited 3.
09 April 2025
Very professional and effective
08 April 2025
I was treated well and kept informed as to progress throughout. As much coffee as I could drink and a desk with power and WiFi so I could work while I waited.
08 April 2025
Had a great experience with harry as our point of contact. He was helpful, informative and kept us in the loop throughout the day.
08 April 2025
Extremely professional, polite and well priced.
07 April 2025
no problems kept informed with everything
07 April 2025
Good service and video by the technician and service desk on the day
07 April 2025
Great service. Vehicle wasn't as clean as I thought it might be inside.
07 April 2025
There was nothing more that could have been done.
06 April 2025
One to one feedback on my Mini condition - valet was excellent as well
06 April 2025
recall dealt with as it was explained to me and in timescale promised. courtesy car as agreed
05 April 2025
Easy to make arrangements for service and my dog allowed in showroom which helped massively
05 April 2025
Service was carried out swiftly ,I was kept informed throughout. Price was as quoted.
04 April 2025
I did have issues with the timings of the service, but this has been resolved by the service manager - so happy with the outcome and making me feel valued as a customer
03 April 2025
Good communications
03 April 2025
Great service, keeping me up to date with progress
03 April 2025
Staff were so good especially Adam
03 April 2025
Great communication, professional and all round very satisfied ??
03 April 2025
I had booked my car in to get checked as an engine light had come on. I went into the mini website and followed the instructions and booked an appointment staying the issue. When I arrived I was told that they might not be able to look at my car!
02 April 2025
Great service, very professional, kept me informed at all times
02 April 2025
All delivered as advised
01 April 2025
Easy to arrange repair and kept to timescales.
01 April 2025
Excellent customer service.
31 March 2025
Would have got 10 but... asked for a valuation whilst the car was in on two occasions. For what ever reason it didn't happen.
31 March 2025
As stated before, could not be happier.
31 March 2025
Excellent communication
31 March 2025
For a fairly standard process, like a service, they still managed to deliver the highest level of customer care.
31 March 2025
The service was carried out efficiently and was shown a video!. Also I was given advice, and cost on a possible future issue/problem!
31 March 2025
As mentioned above.
31 March 2025
The service department at MINI Bristol have always been fantastic. Had the same usual very high level of service during my recent visit, friendly and professional service, can't fault it. Thanks!
31 March 2025
Always helpful when you have questions.
31 March 2025
Excellent communication, clear on costs, professional & friendly service
30 March 2025
Helpful staff
30 March 2025
Really good service from all the team at mini on our recent purchase.
30 March 2025
Super efficent but did not like my courtesy car it was nothing like my car
30 March 2025
Completed without fuss.
29 March 2025
Car not washed, it always used to be but feel this is another drop in attention to detail.
29 March 2025
Salvatore on the service desk was friend and very helpful and informative
28 March 2025
Very satisfied!
27 March 2025
Did the service in time agreed and was comfortable while waiting Helpful service on check in with Harry and updates/ check out with Lloyd thank you.
27 March 2025
Told of a warning light that came up after the service/MOT, but allowed to drive away without proper diagnosis of issue
27 March 2025
Fantastic service from DL Bristol. Sam was fully engaged with keeping me up to date with progress, issues cost and when the work was complete. The direct and customer focused approach from Sam was a great testament to the DL team and Mini brand
26 March 2025
The time was so much later I had to have a loan car which was stressful.
26 March 2025
Everything explained easily
25 March 2025
all issues dealt with
25 March 2025
A very professional team.
25 March 2025
Staff professional, work carried out to a high standard.
25 March 2025
Received a full service and MOT in reasonable time. Kept informed throughout as to the condition of the car and timing of completion.
24 March 2025
Very efficient and politr
24 March 2025
Every one is helpful and puts the customer first
24 March 2025
quick and easy
24 March 2025
Friendly personal care from booking in vehicle for a service to picking car up when work completed.
24 March 2025
Great service would be 5 stars if it wasn't so expensive for what is basically an oil change and plugs.
23 March 2025
Helpful advice on oil consumption and brake pad/disc wear. Service speedily carried out, car returned in spotless condition. Mch appreciate coutesy transport to Cribbs mall.
23 March 2025
Every step made clear and kept in touch with me
22 March 2025
As Above, The Young Man Looking After My Details, Was Exceptionally Positive/Helpful.
22 March 2025
We had a problem with our back tyre & went to mini service department at Bristol! Salvador had to order a new tyre as they didn't have one in stock and wasn't sure if he could get one on that day we visited the garage, but it arrived & was fitted!
22 March 2025
As above
21 March 2025
Excellent as usual. A repeat customer and won't be going anywhere else.
20 March 2025
Car was washed and felt good to drive. Kept advised on all points of Service, MOT and recall.
20 March 2025
Very happy
19 March 2025
Quick and efficient as always.
19 March 2025
My car was with mini for a week for a recall! My engine light was on but nothing was found and the day I drove it away the light came straight back on. I was also told my car would be washed and even though it was there a week it wasn't washed.
19 March 2025
Harry was as usual very attentive and efficient and kept me informed.
18 March 2025
Easy to book, friendly staff. Helpful.
18 March 2025
Friendly knowledgeable staff.
18 March 2025
Very goods
17 March 2025
The car was washed and serviced and I was kept informed of progress. Slightly frustrated that when you leave the car for the day it is never ready until the close of business. I will book the car in for a timed slot next time.
17 March 2025
The gentleman that I dealt with Harry Foxall-Giess was informative and kept me up to date as the service was going on. Could not fault him.
17 March 2025
Very satisfied
16 March 2025
Pre-visit email: Due to repairs, we cannot offer a wash during your visit. On arrival (waiting at mini for service) will take 2 hours... Do you want a wash as it will take an extra hour. Suggests you want to avoid doing. Felt severely short changed.
16 March 2025
Salvatore was brilliant.
15 March 2025
Never disappointed with service received.
15 March 2025
ditto
15 March 2025
Follow up call received after initial viewing, but not daily calls thereafter, gave me time but was there to answer any questions I had - good communication from beginning to end
14 March 2025
Friendly kept me up to date
14 March 2025
Very satisfied
12 March 2025
The video was excellent giving me the work that was needed following my repair diagnosis
12 March 2025
Kept informed throughout the day re work etc.
05 June 2025
This is my third car with Lee Cardwell and and I am always made to feel that I matter.