Quicker than expected and even sent a video via email with a run down of my car and what was looked at.

Very good always do an excellent job

Jake was really helpful and didn't give me any BS and was straight to the point with what needed to be done. So that's always good!

The response to queries have always been dealt with in a helpful way and with courtesy.

Despite difficulties with staff changes and a delayed delivery, I am completely satisfied with my MINI Centre.

Because everyone was so very helpful

The collect and deliver option to enable me to get my mini seen too was a lifesaver, particularly at the moment when there is no option to wait on site or go shopping in Cribbs Causeway.

Matt handled the service and was very prompt & courteous in handling it.

Matt Strong at Dick Lovett kept me informed at each stage of the process and had a friendly, approachable manner.

The service experience went very well despite the covid restrictions. Collecting the car after the service was on time.

From Matt Strong to the service man and driver, the internet experience was flawless.

Excellent service, kept well informed and all issues fixed. Replacement car was of higher spec and excellent vehicle - it was a JCW spec vehicle - which looked wonderful.